Expert Back End Engineer (Marketplace Order) - Sea Labs. Part of the job as Customer Service in a POGO must have sufficient knowledge in the use of modern technologies in the social platform and be skilled in… Employer Active 2 days ago · More. Customer service jobs don’t require any type of formal education. An important part of creating job descriptions is clearly defining the responsibilities and duties of each role. Manila. Using scripts to provide information about product’s features, prices etc. Keep records of all conversations in our call center database in. Pogo, Encoder jobs in Pasay. “I’ve been using your company’s makeup for years. Carpenter at Africa Talent Contours Limited. Additionally, chat and play with Pogo™ members, receive discounts on in-game purchases, and get a better view with full-screen. One public job listing on Jobstreet posted a P80,000 to P130,000 per month job opening as a data analyst for a licensed POGO. Proofing and tracking of manufacturer programs and promotions. Identify and analyze customer needs to ensure high customer satisfaction, growth and retention of business. Ability to work independently when appropriate. 1. Part of the job as Customer Service in a POGO must have sufficient knowledge in the use of modern technologies in the social platform and be skilled in… Employer Active 3 days ago · More. Our bank customer service representative resume sample shows you how to create an effective resume structure. What is Pogo and what are the benefits of a Club Pogo Membership? Pogo has been serving up casual games to a thriving community for over 20 years. Pogo Jobs; Data as of 2023-11-22 with id 0. Browse games EA app Answers HQ About Accessibility Jobs. Job Posting. Enforce employee accountability with regard to safe work environment, quality and efficiency. Database job listings: 1,214,315 jobs and. An Alorica Customer Service Representative (CSR) typically has a wide range of responsibilities, which can include: Provide excellent customer service to customers by responding to inquiries, complaints, and requests in a timely manner. Customer support specialists also respond to customer outreach about product or service issues. An IRS Customer Service Representative typically has a wide range of responsibilities, which can include: Provide customer service to taxpayers and tax professionals by responding to inquiries, resolving issues, and providing guidance on IRS policies and procedures. 1. 27% of Americans say “lack of effectiveness” is their number one frustration with customer service. Problem was couple things. com, the worlds largest job site. This map gives you a good idea on the differences: Source: BLS. Employment of customer service representatives is projected to decline 5 percent from 2022 to 2032. The summary provides a quick overview of the applicant’s expertise and shows the potential to bring to the new job. Professionals in this field help. 2. You might also include job-specific skills, like bartending or safety compliance, if the restaurant includes these in their job description. View all Wishland Software Technology Inc. Common Responsibilities Listed on Remote Customer Service Resumes: Respond to customer inquiries via email, phone, and chat. Customer Service - Call Centre. Auditors do more than keep track of the company’s financials. GO. 5/hour) The employment of senior customer service representatives is expected to grow at an average rate over the next decade. Inbound customer service provides leadership in planning, promoting, conducting, facilitating and evaluating the training workshops at Jackson's Mill for adult and youth in outdoor education and recreation, such as shooting sports, archery, fishing, hiking, biking, climbing, nature. Get Alerts For Receiver Jobs. Track, compile, and send HUD and VA binders off to respective. 2. . Most relevant. Part of the job as Customer Service in a POGO must have sufficient knowledge in the use of modern technologies in the social platform and be. Customer Service Agent, 2/20XX to 5/20XX. Pogo had huge and horrible turnover for the 2 vacancies. Learn about the key requirements, duties, responsibilities, and skills that should be in a CNA job description. JOB. It is challenging. Median Annual Salary: $38,000 ($18. Customer service duties are the must-do and high-priority responsibilities of the role. interacting with customers in online chat portals. Additionally, HR is responsible for identifying skill gaps within the workforce and developing a training plan that addresses those needs. 5. They do this by handling inbound calls with questions and concerns regarding scheduling, billing, inventory, and more from our customers, policyholders, insurance. The author outlines six tips for companies to develop this kind of CSR strategy: Get buy-in from executives, determine material issues, align goals to company values and culture, establish a goal. The good news for customer service job seekers is that jobs are available pretty much everywhere in the world. 1. Also known as a customer service representative, customer support representative acts as a liaison, providing information and resolving any issues a customer may be experiencing with products and services. Manage large amounts of inbound and outbound calls in a timely manner. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction. Top Skills Mentioned in Resumes. Responsibilities for Customer Service Representative. Their primary tasks may include greeting and communicating with customers in person, by phone, or by computer via chat or email. com, the worlds largest job site. . May require 0-1 year of general work experience. In line with this, PAGCOR warns the public to be vigilant and cautious of. The top three keywords people who held Customer Service Representative descriptions listed on their resumes are Customer Service (appearing on 31. Customer support specialists also respond to customer outreach about product or service issues. com. As a customer service representative, your main job is to serve customers. Place the customer at the center of the customer service experience. You also need to have certain qualities, including problem-solving, customer service, and communication skills to succeed on the job. Cross-check your outbound call center resume with the job description and job role you’re applying to, ensuring you. They configure, install, and maintain hardware and software programs, and assist with upgrades and integrations. Provide exceptional customer service to customers and carriers. responsibilities of an outbound csr In some organizations, agents may be assigned to outbound calls depending on the needs of the client or account. sa mga may experience sa pogo diyan ano ba kinaibahan ng job description. Here are examples of responsibilities from real customer service and billing resumes: Manage daily payroll preparation and enter data into cumulative payroll system. Apply to Mechanic, Mill Operator, Superintendent and more! Essential Data Analyst Skills. Customer Service Representative duties and responsibilities. These services may include reserving hotel rooms, airline tickets, rental cars, or cruise cabins. We’ve built our reputation on caring over every detail. We empower our award-winning Customer Service team to balance technology and human empathy to build customer trust and loyalty. Our team supports customers in 16 languages from more than 130 locations worldwide. Compare pay for popular roles and read about the team’s work-life balance. research required information using available resources. Corporate social responsibility, often abbreviated "CSR," is a corporation's initiatives to assess and take responsibility for the company's effects on environmental and social wellbeing. And— Good luck with your. Utilize computer technology to handle high call volumes. Customer Service Representative education and training requirements. 53 and the mean yearly salary is $36,470. Takes ownership and responsibility for work. Customer Service. Your journey toward endless possibilities begins at Solaire! Join the Solaire team by submitting your application now. CSR is an umbrella term that many companies use to describe a variety of activities. 5 great examples of real customer support representative job descriptions. According to a guest services resume, herersquo;s how guest services can utilize customer-service skills in their job responsibilities: "order entry phones customer service data entry reservations". DoubleDragon Properties. Seventy percent of Americans believe it’s either “somewhat” or “very important” for companies to make the world a better place. Despite the widely accepted ideal of “shared value,” research led by Harvard Business School’s Kasturi Rangan suggests that this is not the norm—and that’s OK. Ensure a neat and orderly work area following OSHA standards to promote a safe work environment. Job-Description-CSR Created Date: 7/12/2021 3:11:56 PM. 50. Database job listings: 1,214,315 jobs and growing. Occasionally directed in several aspects of the work. Negotiating with customers to renew contracts and retain business. Customer Service Associate Responsibilities: Attending training sessions to grow knowledge of products and to develop customer service skills. PHP 20,000 - PHP 28,000 a month. Role Number: 200489966. The "about" or "why" section is where you share your company's values and culture. They must be equipped with excellent knowledge in all benefit. As a call center representative, your primary responsibility is to provide excellent customer service. We invented the first blue jean. DEF INSURANCE COMPANY, Sometown, CT. You would be potentially helping with [00:01:30] diversity. Wherever businesses live, so do customer service reps. I must also assist others with special projects as needed. For your customer service job title, you might write something like: Customer Service Rep. Manage large amounts of inbound and outbound calls in a timely manner. Cleanliness is the most common skill found on resume samples for customer service representatives. Creating. View all Reliasourcing jobs - Pasay jobs - Customer Service Representative jobs in Pasay; Salary Search: CSR Chat Representative (Online Gaming) salaries in Pasay; See popular questions & answers about Reliasourcing; Payment Officer. Whether you need to fill a full- or part-time position, or just a temporary gap, POGO has enthusiastic Personnel on the Go who will help keep your business moving smoothly. Attempt to persuade customer to reconsider cancellation. Engineering and Technology. Apply to Payment Officer,pogo jobs available on Indeed. In consumer sales focused companies, customer service reps provide phone-based support to customers to help resolve product issues, answer account and billing questions, and in some cases, make new sales. Liaising with sales personnel, product managers, and the marketing team to meet and exceed customer expectations. Here are a few additional customer support representative job description examples that show how differently similar roles can be presented while still being effective. Rokan Hilir, Riau) Operations. Establishing a rapport with customers and understanding their needs to help them. This might include explaining statements, helping customers understand various pieces of insurance paperwork and answering questions with regard to insurance premium payments. The field is shrinking, losing 1 percent a year. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Last updated: September 27, 2023. Telemarketer responsibilities include: Cold calling people using a given phone directory to sell products or solicit donations. Founded in 1981, POGO is an independent nonprofit that investigates and exposes corruption and other misconduct in order to achieve a more effective, accountable, open, and ethical federal government. They might also serve as an intermediary between customer support reps and the customer support manager and may be equipped to fill in as manager when necessary. This means it's important to highlight your customer service experience throughout your. Our company is looking for a encoder to join our team. Find your ideal job at JobStreet with 1 Pogo job found in Philippines. You’ll work on a variety of claims, including total loss, subrogation, property, auto, catastrophe, theft, and more. In services-focused companies whose sales are business-to-business in nature, a CSR will usually solve specific product quality or. In services-focused companies whose sales are business-to-business in nature, a CSR will usually solve specific product quality or. Creates customer service processes and procedures. Adheres to and participates in Company’s mandatory HIPAA privacy program / practices and Business Ethics and Compliance programs / practices. Job Type: Full-time. Patient Service Representative job description. All customer service is recorded into B&B Leasing’s computer system. Supports customer requests for banking services, including. Ensuring a company has a positive impact on local communities and the environment. Think of active listening as the foundation of providing good customer support. Roams and answers CCR questions. View all DoubleDragon Property Management Corp. Customer Service Manager Responsibilities: Supervising day-to-day operations in the customer service department. Retention Specialist Responsibilities: Communicating with customers and sales representatives. Organize and schedule appointments. Front Desk, 3%. Accountable for accurately recording customer transactions in the necessary systems. We. 2. job description samples covering almost all job categories that you can use to learn about the major duties and responsibilities of a job position. com, the worlds largest job site. Raising public awareness of a company’s social responsibility commitments through marketing. See full list on resources. Show more jobs and careers for Pogo + More Jobs Suggested Job Search. Peoria Transit Hotline: (623) 773-8642. Customer service reps must take ownership of the customer’s problem and be the single point of contact for all inquiries related to the troubleshooting procedure, the expected resolution time, and updates on the progress made. They help with security issues and recommend privacy safeguards. Demand for healthcare services will continue to grow as the large baby-boom population ages and people live longer, leading to greater demand for healthcare services. Here are some key roles and responsibilities of an administrative officer: 1. g. We have an exciting opportunity for an Acquisitions Manager to join our growing team at PoGo. Utilize computer technology to handle high call volumes. 4,159 Remote Customer Service Representative jobs available on Indeed. Social Media Representative Responsibilities: Attending to all customer queries, concerns, and comments posted to the company's social media platforms. Identifying customer needs and taking proactive steps to maintain positive experiences. ( Source (pdf)) This is compared to just 37 percent who believe it’s most important for a company to make money for shareholders. Some employers do not have minimum educational requirements but having a secondary education or higher increases your chances of being employed. A receiver is responsible for confirming receipt of items delivered from distribution centers to the warehouse. handle customer inquiries both over the phone and by email. 3. Responsibilities for insurance customer service representative. Find out what works well at POGO from the people who know best. They also handle all aspects of shipping and delivery and ensure customer satisfaction by staying in contact and relaying all communications. Start with a snappy resume objective or summary. Job Description Supervisor Job Description We believe that clothes — and how you make them — can make a difference. They are responsible for providing assistance, support, and solutions to customers' inquiries, concerns, and issues. 1. They will also deliver a high level of customer service to shoppers. You will navigate and leverage resources provided by internal systems, departments, and policies, to develop performance goals, understand metrics and analyze data for your team. Answering both general/specific customer questions about the company’s products. Share Apple Technical Support Advisor. Remote Customer Service Agent: ONLY STATE FARM IN AGENT OFFICE TRAINED. responding to questions about the company, its products or services. customer service cover letter to maximize your chances of landing a job. General job interview questions are designed to assess your qualifications, experiences, and motivations. Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion. Raising public awareness of a company’s social responsibility commitments through marketing. The Pogo Group of Fulton Grace Realty. Source : FIndojobs. Project managers perform various coordinating duties such as scheduling and risk. Bank Customer Service Representative Job Description. Associated with 2 categories. An insurance customer service representative is the main human point of contact with an insurance provider. I could make 100 to 300 dollars more a week working at a nearby company for the same position. com. Before creating a job description, it's necessary that you focus on learning as much as possible about the employer's organisational goals. We have included risk control specialist job description templates that you can modify and use. Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors. Get Help From the Pogo Community Get help from the community, find gameplay tips, and level up by answering player questions 24/7. We strive for better ways to provide support, solve problems, and interact with our global customers. Do your best to keep the title to 80 characters or less, including spaces. 98 Delta Airline Customer Service jobs available on Indeed. You should be able to close sales and meet targets. Romney, WV. Your duties may also involve assisting other departments to facilitate. Cookman Insurance Group. Service begins in April 2019 and will connect north Peoria neighborhoods to local. Personal Lines Producer/Customer Service Agent. Here are examples of responsibilities from real loan services representative resumes: Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance. HOCK9952. 72. A customer service representative makes an average of $13. Serving customers. Corporate social responsibility (CSR) refers to the moral and ethical efforts made by a company for the betterment of society in some way. Plus, it removes ads from the platform, allowing players to fully focus on their gameplay. Provide product and service information to customers. You may greet guests upon their arrival, usher them to meeting rooms, provide refreshments and notify the relevant staff about their arrival accordingly. Employers: Find Surveys For This Job. Customer Service Representative. Our goal is excellence, simplicity and. Get the interview invite using our customer service resume examples with writing tips that work in 2023. Careers Be Part of the Solaire Family! Take the FIRST step to a brighter career. The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. You will operate agricultural machinery under the direction of a rancher, farmer, or an agricultural manager. Following are some steps that can help you compose a resume for an open patient service representative position: 1. Write a job description. Amazon customer service associates are typically paid hourly wages, and their salaries can vary depending on a number of factors. Hopin does a great job of making the job expectations very clear. Since 1853, we’ve been obsessed with innovation to meet people’s needs. Resolve a wide range of customer s issues, educate them on process and company policy. They connect, protect, and enable all our orgs to power play. An insurance representative serves as a client's point of contact in insurance companies. Consider taking courses or certifications in business administration or a related field to advance your skills for this role and beyond. Full-time. Generally speaking, customer service retail associates are paid $39,554 lower than associates per year. Data analysts need a mix of technical, analytical, and soft skills to effectively analyze data and communicate their findings. Responsibilities. The job listing, written in Chinese, is open to Chinese nationals who will also receive benefits such as free accommodation or rental allowance, free meals or meal allowance, and full reimbursements of airplane. Research. Ensure customer satisfaction and maintain professional customer support. Artificial Intelligence. Start with your "about" section. Wherever businesses live, so do customer service reps. Analyse the employer's goals and objectives. Customer Service - Call Centre. We researched many senior customer service representative job descriptions to come up with the following list of common duties and responsibilities: Maintain Product Expertise In order to answer customer complaints and questions, senior customer service representatives must be experts in the products offered by their employer. Responding to customer service issues in a timely manner. Pogo had huge and horrible turnover for the 2 vacancies. POGO has an over $7 million annual budget that supports a staff of over 50 employees. Communication: a cashier often communicates with others, including customers, managers, and team members. Corporate social responsibility ( CSR) or corporate social impact is a form of international private business self-regulation [1] which. Handle product recalls. Apply to Customer Service Representative, Customer Care Specialist, Customer Support Representative and more!In consumer sales focused companies, customer service reps provide phone-based support to customers to help resolve product issues, answer account and billing questions, and in some cases, make new sales. Easily apply. The job title should be as straightforward and simple as possible. References. CSR We’re hiring ‼️‼️‼️ PLEASE READ CAREFULLY Our company is looking for customer service representatives that speaks Spanish and Portugese!! JOB. As a Customer Service Representative, your role is to provide customer service to customers and assist them with their inquiries. Maintain hydraulic systems, pneumatic systems, electrical systems, gas equipment, HVAC and. This includes job-specific training programs to bolster technical skills but involves professional development courses, too. (CSR) typically has a wide range of responsibilities, which can include: Provide excellent customer service to customers via phone, email,. Candidates should be able to assist management and all visitors to the company by handling office tasks, providing polite and professional assistance via phone, mail, and e-mail, making reservations or travel arrangements, and generally being a helpful. Pros: Large variety of games, Most of the games, I like playing on pogo. There’s no minimum qualification to become a Customer Service Representative, but it may be an advantage to have completed Year 10 or have relevant work experience. Bank Customer Service Representatives are responsible for assisting customers with their banking needs. 33/hour)34,266 Customer service representative jobs in United States. A farmworker is responsible for applying fertilizer, pesticides, and herbicides to crops and livestock. Develop and maintain a filing system. jobs - Makati jobs -. com, the worlds largest job site. ₱22,000 – ₱23,000 per month. Day shift + 2. Despite declining employment, about 373,400 openings for customer service. Career Paths. As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation. Risk managers are in charge of research activities such as risk assessment for current company affairs or risk evaluation, which evaluates the. When you join our team, you’ll work with. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. Bigger problem was pogo was too greedy, not paying employees enough for the job they were doing at the location they worked. Supervisor Job Description We believe that clothes — and how you make them — can make a difference. Experienced (Team Lead) Indonesia - Jakarta. Rider Team Lead - SPX Express (Kab. A Customer Service Assistant who works at an IT helpdesk, for instance, may provide customers with technical assistance or may route calls to a technical services department. Handle product recalls. Utilize a variety of computer systems to research and resolve. Completes customer service analytics reports. Onsite Vet Services Pharmacy Technician. com, the worlds largest job site. Assist customers on placement of orders, refunds, or exchanges. Possesses a moderate understanding of general aspects of the job. if you’re doing traditional CSR, you’re basically coming into an organization to help them do well by doing good. A certified nursing assistant, also known as a nurse assistant or CNA, provides health care for clients and patients at home, hospitals, and other facilities under the direction of a nurse. 00 Per Hour (Employer est. Responding efficiently and accurately to. Identifying customer needs. Bank Customer Service Representative Resume Samples and examples of curated bullet points for your resume to help you get. Your duties will typically include harvesting and inspecting crops manually, irrigating farm soil and maintaining pipes, pumps, d. Pay averages around $30,000 a year. Investigate, evaluate, and manage call to complete coverage analysis confirming or denying coverage using Xactimate estimating software. Fraud analysts are responsible for monitoring bank accounts, accounting paperwork, and financial transactions. Clear all. Their role involves stocking shelves, handling financial transactions, and ensuring excellent customer service to drive business success. Since 1853, we’ve been obsessed with innovation to meet people’s needs. Phone representative responsibilities. Complete at least a high school education. POGO is a multi-issue organization with an expertise in working with inside sources and whistleblowers to expose evidence of waste. A career in customer service can be rewarding, especially if you have a talent for communicating and a passion for helping others. Data Cleaning and Preparation. An inbound customer service representative answers incoming calls and offers support to customers. They work with customers over the phone, in person, or via email and strive to provide excellent customer service. Building complex in San Rafael, Bulacan which has a POGO as its tenant. 171 votes for Inbound Customer Service. So, the agents have to be updated and knowledgeable enough before handling such queries. . 27/hour) Top 10% Annual Salary: $60,500 ($29. sa mga may experience sa pogo diyan ano ba kinaibahan ng job description na to kesa sa ibang jobs under pogo dahil medyo malaki ata salary offered and is it really safe or kasi may nagsabi sakin na baka daw eto yung love scam na nababalita hahaha. View all Stores Specialists, Inc. (Source: Payscale)What is inbound service? Inbound service is when a customer contacts a company and a representative assists them. Sales Administrative Assistant Responsibilities: Coordinating team input on various deadlines for specific projects. Our Customer Service Representatives, are on the front lines, answering the call from citizens across the country to get them access to the information and assistance they need. Answering questions about a company’s products or services. You can find more detail on essential finance representative responsibilities here: Customer-service skills. Bureau of Labor Statistics, the mean hourly wage for customer service jobs is $17. A Patient Service Representative is a professional responsible for scheduling patient appointments and making reminder calls to patients. 09/hour) The employment of insurance customer service representatives is expected to decline over. Sales and Leasing Consultant. assignments are performed independently. Receivers carefully evaluate order invoices, ensuring the correct quantity of the items, and inspect the merchandise for any possible mislabeling and defects. Entry into this position, depending on your qualifications, is either at the GS-5 ($39,053) or GS-7 ($48,375) level. Customer Service Representative I/II/III/Senior Job Description Page 2 of 6 Supervision received Customer Service Representative I, II and III – Receives technical, functional, and general supervision and direction from the Customer Service Representative Senior and/or Public Information Officer/Customer Relations Manager. A helper uses "food handling," "safety procedures," "safety rules," and "construction sites. Managing large volume of customer calls. 4. Completed work is reviewed for technical accuracy and compliance with established. Interpersonal skills: cashiers are often responsible for greeting and assisting customers in a friendly and. 83. A lead customer service representative is responsible for managing a group of customer service staff to assist in daily operations and help with customer issues. urgently hiring ; for Filipino girl (female only), age limit :20-32, fast typing and smart and motivated ，position : csr (pogo company), need to have experience in csr in companies like Amazon, eBay,. Peoria On The Go (POGO) is a local circulator bus route serving the citizens of Peoria, Arizona. Sell products and services. work from home online gaming risk and fraud sports casino customer service casino dealer, home based non voice work from home casino direct hiring, pogo hiring part time work from home. Responsibilities for customer service team leader. General interview questions and sample answers. JOB DESCRIPTION _Takes information from different locations/sources such as but not limited to bills, reports, items, audio recordings or publications, and… Employer Active 5 days ago · More. Apply to Csr Marketing, Pogo jobs available in Manila on Indeed. $15. You will be expected to maintain high levels of professionalism, efficiency, and accuracy in all. ) Easy Apply. Answering incoming calls from prospective customers. One of the most important responsibilities of a service agent is to answer simple issues, queries or concerns a customer may have about the products or services provided by the company. com. In the United States, the average hourly wage is $12. 96/hour) Top 10% Annual Salary: $61,000 ($29. Provide customer service and administrative duties including answering phones, scheduling appointments, routing stops, creating invoices, and maintaining records. Receive and process payments by cash, cheque, credit card or automatic debit. This role will work closely with the Head of Site Acquisition - Investments, to develop, target and achieve. A lead customer service representative typically has a wide range of responsibilities, which can include: Assisting customers with technical issues related to products or services, including answering questions about pricing, order status, delivery schedules, and refunds. Experienced (Individual Contributor) Indonesia - Jakarta. At Apple, we believe that dedication, a fun environment, creativity and innovation fuel the ultimate customer experience. Customer Service. Data analysts need a mix of technical, analytical, and soft skills to effectively analyze data and communicate their findings. responding to questions about the company, its products or services. Establish new customer accounts, recording account information on written. Customer Service Representative Job Description for a Resume. Established and maintained lasting relationships with clients, customers, and other team members. 7% of customer service. Common places that a cashier may work include grocery stores, clothing stores and other retail and supply stores. Benefits representatives, also known as benefits administrators, are responsible for the management of employee benefits in all company processes. In services-focused companies whose sales are business-to-business in nature, a CSR will usually solve specific product quality or. Accurately enter customer orders into the point-of-sale system. Sort by: relevance - date. Customer Service Representative. Minimum of three (3) years’ work experience in hemodialysis or critical care nursing experience. Rogosin is recruiting for enthusiastic and dedicated. This can include a customer calling a support number, emailing the company or opening a chat session with a customer service representative. Click for sound. 65/hour) The employment of car rental agents is expected to grow at an average rate over the next decade. You should also be able to follow up with clients to ensure that. 1.